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Terms & Conditions

【Privacy policy and terms of Karina】

Dear customer,

In accordance with the changes in the social environment and laws and regulations, Karling Co., Ltd. has the right to modify this announcement and update and inform customers as soon as possible.


Collection of personal data

When you specify the goods delivery service, we will ask you to provide the delivery information: including the recipient's name, contact phone number, contact address and other necessary delivery contact information. When you have actual consumption behavior, we will keep your account data.

We will only use your personal data for the purpose of operations when providing merchandise sales, logistics distribution, advertising and marketing bonus activities, market analysis, membership rights notifications and related services. Member information is provided only for the use of the Karina website and will not Provide other uses. Please be sure to "log out" your personal account and close your browser after using the site.


Rights for Product price / Activity content / Member discount

All business activities of Karling Co., Ltd. are aimed at providing members with the greatest benefits. However, if the company's rights and interests are damaged due to changes in market conditions or government policies, Karling Co., Ltd. can modify any terms.

Customer Data Rights Exercise

According to the provisions of the Personal Data Protection Law, unless there are other legal restrictions, you have the right to inquire or request access to the personal data provided by you, request to make copies, request supplements or corrections, request to stop collecting or using, or request deletion.


Equity impact of information accuracy

We would like to remind you that if you do not provide complete personal information, customers may not be able to become our members, or enjoy the corresponding member discount services or the latest information; if the information provided by the customer is incorrect, it is not protected by this statement.


Precautions before ordering

1. After your order is sent out, but before the goods are delivered, your order may be cancelled due to lack of stock or other reasons, please forgive me.
2. Because the product is purchased through a computer screen, the color and texture of the actual product may be slightly different due to factors such as the color difference or resolution of the personal computer screen. We do not accept returns due to this factor, please confirm before ordering (including whether the product size is appropriate).
3. Orders sent by customers on Saturdays and Sundays will be processed on next Monday.
4. During special events and Beauty Expo, there is no refund or refund for items sold.


Defective goods replacement notice

The definition of product defects will be determined by the company's professional. If the product is confirmed to be free of defects, the company will return the product to the member, and the freight will be borne by the member. If the product is indeed defective, the freight will be paid by the company.


If you have any questions about ordering or returning goods, you can also call customer service staff.
Customer service time: Monday to Friday 9 am to 18 pm

Customer Service Phone Number: 03-6661771

Address: 2F, No. 171, Guanxin Road, Hsinchu City, Taiwan.

Email: [email protected]

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